Return & Refund Policy
Standard retail products follow each manufacturer's own return and warranty terms. Custom, personalized, and decorated products (laser engraving, DTF, sublimation, vinyl/HTV, and Design Studio orders) are handled separately, since they're made specifically for you.
Standard (Non-Customized) Products
For brand-name items purchased as-is — with no engraving, printing, or personalization — we honor each manufacturer's own published return and warranty policy. Items must be unused, unworn, and in their original packaging unless noted otherwise. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect.
| Brand | Return Window | Warranty | Notes |
|---|---|---|---|
| Ice Shaker | 30 days, unused & in original packaging | 1-year limited warranty against manufacturing defects | Laser-engraved / personalized Ice Shaker items are final sale. |
| Frost Buddy | 30 days, unused & in original packaging | Manufacturer defect replacement via Frost Buddy claims process | Custom or licensed team/collegiate designs are final sale. |
| Coldest | 30-day money-back guarantee | Limited lifetime warranty against manufacturer defects | Personalized items are final sale after 30 days; closeout/final-sale items are non-returnable. |
| Blender Bottle | 30 days, unused & unwashed | Limited lifetime guarantee on hard goods (cracks, leaks, fit issues) | Return shipping is the customer's responsibility unless the item arrived defective. |
| Groove Life | 30 days from delivery | Lifetime warranty against loss or damage on rings | Personalized and clearance items are final sale. |
| Retro Rifle | 30 days, unworn & with tags attached | Replacement for manufacturing defects | Sold as-is with no decoration/customization options, so the standard apparel return window applies. |
Warranty claims for manufacturer defects on any of the brands above are handled by contacting us first — we'll coordinate the claim with the manufacturer on your behalf so you don't have to deal with a third party.
Custom & Personalized Products
Anything decorated or built to your specification — laser engraving, DTF printing, sublimation, vinyl/HTV, Design Studio orders, and blank apparel/drinkware lines (Polar Camel, JDS Industries, Premier) run through our Design Studio — is made-to-order specifically for you. Because these items can't be resold, they are final sale once production begins and are not eligible for return or refund due to buyer's remorse, wrong color/size chosen at checkout, or a change of mind.
- ›Order cancellation: you may cancel or change a custom order free of charge any time before it enters production. Once your design is approved and sent to production, it cannot be canceled or modified.
- ›Proof approval: for engraving, sublimation, and DTF orders requiring an art proof, we will not begin production until you approve the proof. Please review spelling, colors, and placement carefully — approved proofs are final.
- ›Our error: if the finished product doesn't match your approved proof, or arrives with a decoration defect (misprint, peeling, faded engraving) caused by our production process, we'll remake or refund it at no cost to you.
- ›Customer-supplied blanks: if you bring your own item for decoration, the customization fee is non-refundable once work begins, and we are not responsible for pre-existing damage or wear on customer-supplied products.
Damaged, Defective, or Incorrect Items
This is the one category that always applies, custom or not. If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — no return shipping cost to you.
Equipment Rentals
Rental bookings are governed by the terms shown at checkout on the Rentals page, including security deposits, damage/loss fees, and cancellation windows. Deposits are refunded after equipment is returned and inspected in its original condition. This Refund Policy's return-window terms do not apply to rental deposits.
How to Start a Return or Claim
Reach out with your order number and we'll walk you through next steps — whether that's a manufacturer warranty claim, a standard return, or reporting a damaged/incorrect item.
Approved refunds are issued to your original payment method within 5–7 business days of the return being received and inspected. Original shipping charges are non-refundable except when the return is due to our error.